Privacy Policy
Last Updated: January 11, 2026
At The Awla Company, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
1. Information We Collect
We collect information you provide when placing an order:
- Personal Information: Name, phone number, email address
- Delivery Information: Address, city, state, pincode
- Order Information: Products ordered, quantities, payment details
- Communication: Messages sent via WhatsApp or email
2. How We Use Your Information
- Processing and delivering your orders
- Sending order confirmations and delivery updates
- Responding to your inquiries and customer support
- Improving our products and services
- Sending promotional offers (only with your consent)
3. Information Sharing
We do NOT sell, trade, or rent your personal information to third parties. We may share your information only with:
- Delivery partners for order fulfillment
- Payment processors for transaction completion
- Legal authorities when required by law
4. Data Security
We implement appropriate security measures to protect your personal information:
- Secure data storage with encryption
- Limited access to personal data
- Regular security audits
- No storage of complete payment card details
5. Cookies & Analytics
Our website uses cookies and Google Analytics to:
- Understand website traffic and user behavior
- Improve user experience
- Remember your preferences
You can disable cookies in your browser settings.
6. Your Rights
You have the right to:
- Access your personal data we hold
- Request correction of incorrect information
- Request deletion of your data
- Opt-out of marketing communications
7. Data Retention
We retain your order information for up to 3 years for record-keeping and customer support purposes. You can request deletion at any time by contacting us.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
For privacy-related inquiries or to exercise your rights, contact us:
- Phone: +91-96539-04820
- Email: info@theawlacompany.com
- WhatsApp: +91-96539-04820